So much I could say about my 1 and only visit to this vet. My feedback to y'all is that you need to do a better job at making your customers (dog owners) feel like you actually care! To some people these animals are part of our family and the loss of a pet is extremely painful! I felt like the vet was just ready to go home and didn't fully asses the situation when I took in my sick puppy. He just diagnosed him with the first thing he thought and moved on. Well It was a misdiagnosis!
Love this place, i took my kitten to be fixed and now taking our new puppy to get his check up done. They text me when my kitten went back and when he was done. So i didnt have to wonder all day how he was. Staff is very friendly!!
We moved to Lubbock a little over a year ago and found this nice vet clinic online as we scoured the various clinics in town. We have been very happy with the staff and vets at this clinic. In our short time in town we had to visit the vet several times as our animals needed vaccinations or to be looked at for possible ailments due to age or injury. They have been very patient and listened as we tried to explain our concerns. In this time we were glad to have them as our vet when we needed to put one of our beloved cats down after 15 years in our care and they were so great with the whole process and letting me sit with my cat afterward. They have also been there as we welcomed our first dog into our family after waiting many years to make sure it was the right time to take on the responsibility of dog ownership. I feel they try to keep down the fees associated with each visit and give us all the information and treatment options available when trying to make the best decision for our pets. The staff has been great at getting answers to questions we call in about and calling us back with results as needed. Overall we have been happy with this clinic so far. Thanks
Frenship Vet Clinic is the ONLY place I will take my fur kids. I've been going there for over 12 years and they have loved every one of my babies as much as I do.
I recently lost my oldest boy that had been seeing Dr. Steve since he was 6 weeks old. During Taco's illness, Dr. Steve was very kind and concerned, even calling to check on Taco several times during the duration. Dr. Katie was on call the night Taco passed and she was so sweet and caring to us and him.
My baby is now gone which I'm extremely heart broken about. I hope that you take my feedback in hopes to avoid making someone else feel like you didn't care enough to do everything in your power to save the life of a loved one.
Great experience with the staff and very happy with services we received. Clinic was very clean and staff was friendly and informative.
When we were going over all the charges on our bill the vet doctor didn't know for sure if a "shot" we were charged for was something my dog had actually received. The vet said "this is a shot which I'm sure someone gave to him but I'll make sure, you wouldn't be charged for it if we hadn't done it". WHO SAYS THAT!? I've never been to a vet where they didn't know for sure if something that I got charged for was actually done.
Dr. Steve and Dr. Katie will continue to be my vet of choice for my current kids and any I may be lucky enough to take care of in the future. Missy and all the vet techs and assistants are wonderful people who truly love animals. I very much appreciate everything they have all done for me and my kiddos.
Also if you run tests and X-rays make sure you show it to the dog owner. I know we aren't all experts at reading X-rays but it just shows you are attempting to help us understand what is wrong with our babies when you do it.
Frenship Vet Clinic is a US Veterinary Care based in Wolfforth, Texas. Frenship Vet Clinic is located at 202 E Hwy 62, Wolfforth, TX 79382, USA.
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